Non-destructive entry first, always - and we re-key Schlage, Kwikset, and Baldwin locks on the spot while you watch
You get a price before we start. It does not change when we arrive. No surprises.
The Novak Lock & Security San Jose Guarantee
When we install a deadbolt in Willow Glen, rekey a master system downtown, or let a locked-out family back into their Almaden Valley home at 2 a.m., we’re putting our name on the work. Since 2002, we’ve installed or serviced more than 60,000 locks, keys, and access-control systems in San Jose, and every single job left with a written price agreed to beforehand and a documented photo record of what was done. That’s not marketing. That’s our procedure. Haven Standard Clause 1 governs every dispatch: the price we quote on the phone is the price on the invoice. The technician cannot change it on the doorstep. This rule has been in place since Daniel Novak founded the company, and it’s the foundation the business was built on.
What’s Covered
- Workmanship on every lock installation and rekey. If a cylinder binds, a latch misaligns, or a keyway feels rough within 365 days, we come back and make it right. No diagnostic fee, no argument about whose fault it is. The 365-Day Done Right Promise applies to every lock installation, rekey, or emergency call we perform in San Jose.
- Factory-authorized parts from Medeco, Mul-T-Lock, Abloy, Baldwin, and Schlage. We don’t substitute off-brand hardware without writing it down and getting your approval first. If we specify a Grade 1 commercial lever, that’s what arrives in the box, and we photograph the part label before we unpackage it.
- Site condition when we leave. We carry drop cloths, vacuum debris from drilled holes, and wipe down surfaces we touched. The photo record we leave with you includes a shot of the work area at completion, so you can see the state we left it in.
- Arrival within the window we promised. For scheduled work in San Jose, we give you a firm appointment time, not a four-hour window. If we’re running behind due to traffic on 101 or 880, our dispatcher calls you with a real ETA, not a placeholder.
- Honest pricing with no call-out surcharge added on arrival. Haven Standard Clause 1 means the full price is quoted before anyone is dispatched. There is no “trip fee” that materializes on the invoice, no after-hours markup hidden in fine print, no bait-and-switch where the technician quotes higher at the door. The price on the phone is the price on the invoice, every time.
Our Satisfaction Promise
If something isn’t right, we don’t debate whether it meets some technical minimum. We fix it. Here’s how the make-it-right process works for San Jose customers.
Call us at (669) 201-7095 and describe what you’re seeing. The same live person who answers emergency calls will take your concern, pull your documented photo record, and schedule a return visit. A background-checked, uniformed technician arrives, reviews the original scope against what was done, and corrects the issue. If we installed a deadbolt that doesn’t throw smoothly, we rebuild or replace it. If a rekeyed cylinder has a sticky pin, we repin it. If an access-control credential isn’t programming correctly, we troubleshoot the controller and test every fob before we leave.
The 365-Day Done Right Promise covers labor and materials for the full year. We don’t prorate, we don’t require you to prove you “maintained” a mechanical lock, and we don’t redirect you to a manufacturer help line. Daniel Novak put this in place because a guarantee you have to fight to use isn’t a guarantee. It’s a marketing line. Our documented photo record from the original visit protects both of us: you can see what was there before, and we can see exactly what we did. If we made an error, we own it. If the hardware failed prematurely, we handle the warranty exchange and absorb the labor ourselves.
We also offer something rare in this trade: a Free Second Opinion on Any Written Estimate. Bring us a competitor’s quote for a lock installation, rekey, or access-control system anywhere in San Jose, and we’ll review it at no charge. We’ll tell you if the hardware grade matches the application, if the scope covers everything it should, and whether the pricing is in line with what we see in this market. No obligation to hire us. We started doing this in 2002 because too many customers were getting oversold on security they didn’t need or undersold on hardware that wouldn’t last.
Licensed & Insured Backing
Licensing and insurance are the real guarantee behind every promise we make. Anyone can print a warranty page. Not everyone can produce a current license and proof of coverage when a customer asks. We can, and we do.
Our state license means we’ve met California’s requirements for locksmith operations, including background-check standards that go beyond a basic employment screen. Our insurance and bonding protect your property while we’re working on it. If a drill slips during a mortise lock installation in a historic Naglee Park home, or if a ladder contacts a vehicle in a downtown San Jose parking garage, the coverage is already in place. You don’t get a story about “we’ll take care of it” and a hope that we follow through. You get a licensed, insured, bonded company with 22 years of documented work in Santa Clara County.
Daniel Novak has maintained these credentials without interruption since founding Novak Lock & Security in 2002. The Haven Standard, our documented quality framework, requires annual verification of license status, insurance continuity, and technician background checks. It’s not a one-time onboarding step. It’s a recurring audit. When a uniformed technician arrives at your San Jose property, they’ve already cleared that check, and the photo record they create during your job becomes part of the permanent file.
We don’t ask customers to trust us because we seem nice. We ask them to trust the system we’ve built: written prices, documented work, verified credentials, and a 365-day promise we honor without a fight. That’s the Novak Lock & Security San Jose guarantee.
Written by Daniel Novak, Owner at Novak Lock & Security, serving San Jose since 2002.